BUSI Program Operations Policy

Unified operating standard for intake, case handling, curriculum delivery, sponsorship stewardship, and closeout across BUSI programs.

Program Structure

Track Definitions

Program A: behavioral accountability, required participation, structured documentation.
Program B: faith and community restoration, mentorship, stewardship, voluntary or sponsored participation.
Community assistance cases may connect to either program when appropriate.

Role Standard

Pending Review: intake received and eligibility review underway.
Approved: accepted for service, waiting on scheduling or resourcing.
In Progress: active delivery, active service coordination, or active curriculum participation.
On Hold: blocked by documentation, funding gap, participant pause, or scheduling issue.
Completed: service or curriculum milestone finished and documented.

Only cases marked public and in Approved, In Progress, or Completed should appear on public-facing pages.

Intake form and participant agreement before service begins.
Quote review when material assistance or outside vendors are involved.
Invoice type aligned to required, voluntary, or hardship context.
Before any certificate is issued, document payment arrangements or complete sliding-scale approval.
Use the Community Service Time Sheet for court-assigned service hour tracking and signatures.
Session notes and assessment evidence for curriculum participants.
Closeout summary with next-step or follow-up date.

30-day follow-up for service stability and participant contact.
60-day follow-up when ongoing accountability or referrals are involved.
90-day follow-up for completion verification and outcomes reporting.
Escalate unresolved risks, repeated no-response, or safety concerns to leadership.